DROOL Art Prints — Frequently Asked Questions

DROOL fine art prints are 12-colour giclée prints on 210gsm archival, acid-free fine art paper, and DROOL canvas prints are made on premium 400gsm canvas. Both use the same 12-colour giclée printers with UV pigment inks for vivid colour and deep blacks.

Every print is inspected by hand before dispatch. Our paper is sourced from FSC-approved forests and printed with water-based inks.

A giclée print is a fine art inkjet print made with pigment inks on archival paper, prized for its colour accuracy, detail and longevity. Every DROOL print is a 12-colour giclée, compared with the 4–6 colours used for standard poster printing.

Yes. Selected DROOL artworks are available on premium 400gsm canvas, printed with the same 12-colour giclée process as our paper prints, with an optional floating frame.

Both use the same 12-colour giclée process and archival inks. DROOL paper prints have exceptional detail and a smooth matte finish, and suit classic framing behind acrylic. DROOL canvas prints are highly textured and three-dimensional, and work brilliantly as a statement focal point.

DROOL prints come in a range of sizes and ratios, from small (A4) to XL (A0), on thick fine art paper and premium textured canvas. Each size is shown on the product page and is available unframed or framed.

We offer artworks in a range of aspect ratios to preserve the original proportions of each piece. For example, canvas artworks are often created in ratios that differ from standard digital poster dimensions.

DROOL only offers sizes where the artist's original file is detailed enough to print sharply at gallery quality. Some artworks are created at resolutions or proportions that suit smaller sizes or particular ratios, so the size options vary by artwork.

Yes. Every DROOL print can be ordered framed in black, white or natural wood, straight from the product page. Frames are solid wood (14mm wide, 22mm deep) with shatterproof, UV-protective acrylic glazing, and we frame the print for you before dispatch so it arrives ready to hang.

Yes. DROOL sells a range of standalone frames, including wooden, coloured and metal frames. See the frames currently in stock.

Choose a frame the same size as your artwork. The dimensions we list refer to the artwork itself, and the frame sits around the outside, so the overall framed piece is slightly larger than the listed size. For example, a 30×40cm artwork fits a 30×40cm frame, but the full framed dimensions will be larger once the frame border is included.

Aim for artwork that covers about two-thirds of the width of the furniture or wall space it hangs above. As a guide: A4–A3 for small walls and gallery clusters, A2–A1 above a sofa or bed, and A0 or larger for big or high-ceilinged walls. Mark the size out with masking tape before ordering.

Yes. Some DROOL frame sizes ship with a thin protective film to stop the acrylic glazing scratching in transit. Peel it off from one corner before hanging.

Handle prints by the edges with clean, dry hands, keep them out of prolonged direct sunlight, and frame behind acrylic or mount them for the best longevity. Our archival pigment inks carry a 100+ year colour guarantee when cared for this way.

If your print arrives rolled, let it relax flat for a few hours (or under a light, even weight) before framing.

Yes, with good ventilation. Many DROOL customers hang framed paper prints and canvas prints in bathrooms successfully. What matters is good airflow, such as an extractor fan or an open window, and keeping the print away from direct splashes of water.

Very close. DROOL uses professional colour management and calibration to preserve each artwork's original colours, matched to the colour profiles used by modern displays. No retailer can guarantee an exact match, because every screen's brightness and colour settings differ, so your print may look slightly different from your display.

Over 80% of DROOL orders are printed and dispatched within 24–48 hours. After dispatch, delivery takes 2–3 working days in the UK, 2–5 in the US, 5–7 in Europe and 3–6 in Australia. Shipping is free over a local spend threshold, shown at checkout.

Delivery times are estimates and may be longer during peak periods.

No, not in the UK, EU, US or Australia. DROOL prints your order in a lab in your region, so it doesn't cross a customs border and there are no import duties or taxes to pay on delivery. The one exception is A0 prints to the EU, which ship from the UK and may incur import fees. Outside these regions, local duties may apply and are set by your country.

We produce our prints at print labs in the United States, mainland Europe, the United Kingdom and Australia, as close to you as possible. This cuts shipping distance and avoids cross-border duties.

Sustainability is built in: our paper comes from FSC-approved forests, we print with water-based inks, and on-demand production reduces waste from overstock.

Yes. Every DROOL order is tracked, and you'll get a tracking link by email as soon as it's dispatched.

DROOL ships unframed prints rolled in a rigid tube, and framed prints in a reinforced box with corner protectors. We rigorously test our packaging to reduce damage, and if anything is damaged in transit we'll gladly replace it free of charge.

Email us straight away at hello@drool-art.com with your order number and the full new address (name, address lines, town/city, county/state, postcode/ZIP and phone). We'll update it if the order hasn't shipped.

Contact us as soon as possible at hello@drool-art.com and we'll investigate it for you.

We offer a 14-day return period. If you change your mind, contact us within 14 days of receiving your order and return the item unmarked and in its original packaging for a refund.

As a small independent business, we ask customers to cover return postage on unwanted items, and for framed or already-exchanged items we deduct the original outbound shipping from the refund. We can't accept returns on Mystery Box orders. This doesn't affect your statutory rights.

We'll replace it free by express delivery. Contact us within 14 days of delivery with a photo of the problem. For a wrong item you can choose a refund instead, and we cover the return postage.

Yes. Contact us within 14 days of delivery, return the original unmarked and in its packaging, and we'll send the new print or size.

You can cancel for a full refund as long as your order hasn't entered production. Because prints enter multiple automated flows and are booked in with shipping partners after the order is placed, we sometimes can't stop an order, but you can still return it within 14 days of receiving it.

Check your spam or promotions folder first. If it's not there, contact us with the email address you ordered with and we'll confirm your order and resend it.

Yes. Email our customer team at hello@drool-art.com and they'll send one to you.

Contact the DROOL customer team through our contact form or by email at hello@drool-art.com. We typically reply within 24 hours; please allow up to 48 hours in peak periods.

Have your order number to hand (and photos, if it's a damage or quality query) so we can resolve things quickly.

Yes. DROOL is an art print brand founded in 2019, trading as DROOL Art Limited (UK company no. 13460353).

• DROOL has delivered over 1 million art prints to customers in over 120 countries. Every print is produced in DROOL's print lab network in the UK, EU, US and Australia.
• DROOL has paid out over $4.1 million to artists
• DROOL has built a community of over 1.1 million art and interiors enthusiasts on Instagram (@drool_art)

DROOL was founded in 2019 by graphic designer Alex Liepman, who started it after struggling to find bold, affordable art for his own apartment.

DROOL is headquartered in the UK and prints locally with print labs in the UK, EU, USA and Australia, so orders are made close to the customer.

DROOL's only official store is drool-art.com (drool.co.uk redirects here). Our official social accounts are @drool_art on Instagram and droolart on Facebook.

Yes. All payments on drool-art.com go through Shopify's secure checkout. DROOL will never ask for your card details by email, message or phone, or send you a link to pay again.

DROOL is a curated print brand, not a marketplace: every artwork is hand-picked from independent and emerging artists, who earn a commission on every sale, and every artwork is sold exclusively on DROOL, so you can't buy it anywhere else. Compared with mass-market poster brands, DROOL prints are 12-colour giclée on 210gsm fine art paper, made locally in the UK, EU, US and Australia with no import duties, and framed by hand to order.

DROOL works with 250 hand-selected independent artists worldwide, including Lily Kong, Alexander Khabbazi, George Kempster, Maxim Dosca and Eddie Loughran. Every artist is credited on their product page and earns a commission on every sale.

Every DROOL artist earns a commission on every sale of their work. DROOL handles printing, framing, shipping and customer service, so artists reach buyers in 120+ countries without managing stock.

No. DROOL doesn't accept artist submissions. Unlike open marketplaces, DROOL is a curated store and a trusted destination for unique and emerging artists: the team hand-selects each of the 2,500 artworks in the store and adds new artworks every week.

Mostly not. DROOL mainly offers open-edition giclée prints of original artworks, and regularly releases limited-edition print drops.

For press, brand collaborations, licensing or creator partnerships, email hello@drool-art.com.

DROOL is best known for bold, graphic, design-led art prints, especially typographic artwork, plus illustration, abstract, photography, car art, anime-inspired and pop-culture prints by independent artists. DROOL also has a growing painting and drawing category featuring exceptionally talented emerging and gallery-represented artists.

Yes. DROOL has a huge range of automotive art prints by independent artists, spanning graphic design, illustration, photography, painting and drawing, from classic Porsches to JDM icons. Shop DROOL car art prints.

DROOL is an affordable fine art print brand. You can find cheaper posters elsewhere, but DROOL's prices include hand-curated, exclusive artwork, thick 210gsm paper and 400gsm canvas, and museum-grade 12-colour giclée printing, where many mass-market competitors use thinner materials and cheaper print processes.

Take DROOL's Art Finder Quiz to get recommendations based on your style, colours and room, or browse by room (living room, bedroom, office) and by colour. 

Yes. DROOL prints make unique, creative gifts, and we sell digital gift cards that can be used at checkout. Orders are sent without receipts or invoices showing prices, so you can ship a DROOL artwork straight to the person receiving it.

DROOL accepts major credit and debit cards, Shop Pay, Apple Pay and Google Pay, all through Shopify's secure checkout. Prices are shown and charged in your local currency: GBP, USD, EUR, AUD or CAD.

Yes. DROOL supplies art prints for offices, hospitality and interior designers, with volume pricing and dedicated support. Contact hello@drool-art.com.